Paradise Hills Winery Resort & Spa serves as the agent and representative of all owners of rental cabins in our rental program, and is acting at all times, in and for the best interests of the owners.
OCCUPANCY - Guest(s) understands that Paradise Hills Winery Resort & Spa will only accept reservations from responsible adults at least 21 years of age. ABSOLUTELY NO EXCEPTIONS. Guest who initiates rental will remain responsible for all guests(s) or Licensee of Guest(s) during occupancy of subject property.
ADDITIONAL GUESTS - Additional guests, over the age of 3, must be pre-approved by Paradise Hills Winery Resort & Spa and there will be a charge of $10 per person per night. There is no charge for children under the age of 4.
CANCELLATION POLICY for individual cabins…states that up to 14 days (2 weeks) from your reservation date, we will refund your deposit minus a $25 handling fee. Less than 14 days, the deposit becomes non-refundable… Seven (7) or less days before your reservation, you will be responsible for the full reservation amount. There are no refunds for early departure. There are no refunds for gift certificates.
RESCHEDULING POLICY for individual cabins…states that up to 14 days (2 weeks) from your reservation date, we will reschedule a reservation, based on availability, for no charge. Within the 14 days from arrival AND more than 7 days, we will reschedule a reservation for a $25 handling fee and the deposit does remain in “non-refundable status”. 7 or less days, we cannot reschedule a reservation. Please call for options.
KEYS - All keys must be returned to the lockbox provided at the cabin; or at the front desk to an attendant.
SATELLITE TELEVISION - All cabins are privately owned and have different subscription packages for satellite. Paradise Hills does not guarantee any programs or events.
TELEPHONE – Most cabins are not equipped with a telephone. Cellular reception cannot be guarantee at your cabin. Service providers Verizon Wireless and Sprint dominate our area.
FIRE PLACES - All PHRS cabins have wood burning or gas log fireplaces. WOOD BURNING fireplaces are seasonal available from October 1 through April 1st. Firewood bundles are available for sale at PHRS.
NO SMOKING - All cabins are NON-SMOKING and this policy is strictly enforced. Smoking is allowed outside on the porches and decks. Please do not dispose of the cigarette butts in the yard or surrounding grounds.
ALCOHOLIC BEVERAGE - By Georgia Law, no drinking of alcoholic beverages by persons under the legal age of 21 is allowed. NO HOUSE PARTIES ALLOWED. Violation will be cause for immediate eviction with loss of all rent monies paid.
DEER – COYOTE – BEAR – INSECTS - Deer, Coyote, Bear, Turkey, Possum, Raccoons, Ladybugs, Carpenter Bees, Wasps, Scorpions, Ticks, Ants, Chiggers, etc. may be encountered in the mountains. There is no refund for the presence of typical North Georgia mountain creatures.
HOT TUB - Hot tubs are drained, cleaned, refilled & water is balanced prior to your arrival. There is a $35 convenience charge if you wish to have an additional cleaning of the Hot Tub during your stay. Instructions are provided at the cabin for proper operation and easy maintenance during your stay. Children under the age of 12 must have adult supervision. No bubble bath, salts, or soaps of any kind allowed in the hot tub. Please do not sit on the hot tub cover or put your knees on the control panel.
REPAIRS – SERVICE CALLS - PHRS cannot guarantee against mechanical failure of heating, air conditioning, Hot Tubs, TV’s, Satellite Receivers, DVD players, Wi-FI modems or other appliances. Please report any equipment that is not operating properly. PHRS will make every effort to resolve the problem as quickly as possible.
HOUSE PARTIES ARE NOT ALLOWED - Rental guests understand that PHRS will accept responsible adults above the age of 21 years old only. Guest(s) agree that no more than the number of persons listed on the reservation agreement shall occupy the premise. House parties will not be tolerated or if the cabin is occupied by more than the number of persons stated, the result will be a loss of total rent, security deposit and/or additional charge to your credit card. Guests shall not disturb or offend any neighbors, discharge firearms or use fireworks of any kind in accordance with State of Georgia and Union County laws. We reserve the right to ID any guest for proof of legal age. THERE IS a 10 p.m. quiet time.
Even for groups reserving multiple cabins, HOUSE PARTIES ARE NOT ALLOWED. Guests agree that no informal or formal parties will occur at ANY reserved cabin(s). If a party occurs, the result will be a $300 cleaning fee, any/all charges for any damages incurred and the guests will be asked to leave. There will be NO REFUNDS.
LOST & FOUND - Any personal items left in the rental cabin can be mailed to you at your request for a fee of $20.00 plus postage. We will charge your credit card and an invoice will be included in your package. Any items left over 7 days will be donated to charity.
